If you visit a retail store back in 90s, what would you see? You would find different boxes of sweets, candies, and other household items. But the mode of payment those days was simply cash or coins. But if we talk about the current scenario of the retail sector, a lot has changed over the years. These changes can be contributed to the advent of technology and its powerful tools in the retail sector.
Shopping has always been an entertaining activity for many of us. Most importantly, it has become one of the major businesses in the entire world. If we talk about the average of global retail sales, you would be shocked to know that the mark has crossed $26.29 trillion. Isn’t it a huge figure? Well, the reality is most of the people do not understand the retail industry from its ins and outs.
With so many technological advancements, people can avail many opportunities from the retail industry. Let us understand how!
Technology Has Digitalized The Platforms
The nature of the retailers in the recent years has undergone a major change. Even if you talk about the huge multi-national companies, the facts are mind blowing. Most of these companies are completely dependent on the retail sectors for their sales. If it would not have been for retail sector, most of the companies might have been spending millions just to sell their products.
The major reason behind this is the retention power of the retailers. Retailers have the ability to retain their customers for a long-term. Though many factors play an important role, but it is all because of the wit of a retailer. However, with technology things have become much easier. In this article, you will get to know how technology is responsible for the growth in retail sector.
Ways Technology Helps The Retail Sector
There are so many ways in which technology can help the retail sector. However, we have come up with the most important ones. If you are into a retail business, make sure you implement these points to get more customer attraction.
Those days are over when everything has to be written down. With technology, it has become possible to store data of millions of customers in a single file. But having such huge data is of no important if you do not know how to use it. The data you collect must be analyzed and used in the best way possible. It will help you to understand your customers and offer them products and services that they really want.
In short, with the use of technology, you can easily mince most of the details according to the needs of the customers. Do not worry if you do not have such data. Technology has already made so many tools that come with free data of billions of people. Social Media applications like Facebook App, Connected, Instagram App, and others enjoy millions of users daily. These users share their preferences which can be analyzed.
If you can imagine, try to think of those days when there was no technology. People had to manually count every single item and note down in a paper. Things became messy when these papers were either lost or got damaged. However, with technology, these things have become much easier. There are companies that have multiple warehouses in different countries.
Each warehouse has thousands of products that the companies sell. If it would have been writing on the paper, hundreds of people would have to be tired to manage things. However, nowadays companies only need to hire only a fee people since technology has made the easier. There are various Inventory Management software that can do the task in matter of seconds.
Managing Human Resource
Human Resource is the main asset not just for the companies but for the retailers too. If you have a huge retail business across different cities, you would need something where you can manage things at one place. Well, thanks to technology as these things are now possible. These days, you can easily manage human resource with the help of technology.
It has also made it possible for the employers to keep a check on the employees in the shops. All you need to do is download workforce management software on your computer. Rest, everything could be done in a matter of seconds using that software.
Mode of Payments
This point is particularly helpful for Indians. In India, having change is the main problem whenever a person visits a retail shop. However, technology has solution for this as well. With applications like GPay, PhonePay, etc., it is now possible to pay digital money to the retailers.
This money directly gets deposited in the bank account. It removes the problem of change and loss of money. Moreover, with digital money, retailers and companies are happily giving huge discounts to the customers. Thus technology in retail sector not just benefits retailers, but customers as well.
This is perhaps the best use of technology in the retail sector. Security has always been a major concern in the retail world. Whether it is a small or a large shop, there are people who have different ways to get a hold of your hard earned money. However, with technology, the problem of security has got its solution. You will find so many devices these days that offer digital security.
Technology has made it possible for you to check the status of your shop even when you are relaxing at your home. Moreover, you can place digital lock on the doors that have alarm options. This way you can always have a peaceful sleep at night.
These were some of the major ways you can use technology in the retail business. If you have come so far, you must have understood the importance of technology in making retail sector stronger. Though we tried to include as many points as we can, there are many more ways in which technology helps.