The latest technological trends in telecommunications are helping operators to provide improved telecommunications facilities. In the form of (wired and wireless) to their users while securing higher revenues. We already know that the telecommunications industry, which enables global conversations, is adept at adopting cutting-edge technology. Telecom BPO Service recognize that to stay ahead of their competitors, they also need industry innovation in response to global turmoil. Therefore, the industry has always adopted cutting-edge technological trends to enhance its infrastructure and provide enhanced services to the general public. Gone are the days when people used only landlines and SMS to send text his messages. Today the world is going digital.
Smart devices and high-speed internet allow people to communicate with friends and family from anywhere in the world. Telecom BPO Services compete with other carriers to provide the best possible service to their customers. Digitization has brought some challenges to telecom companies, but it has also brought a wave of new opportunities. And to seize these opportunities, you need to identify and capitalize on the most promising technology trends in telecommunications. Let’s trace the development of this sector from its inception to the latest technological trends in telecoms that help carriers improve profit margins while maintaining high customer satisfaction.
Historical development of the Telecom BPO Service
Looking back in history, it is clear that the telecommunications industry has always sought change and innovation. For example, consider the early days of the telecommunications industry. The first attempts to enable communication made in prehistoric times. This era characterized by smoke signals and drum messages that allowed communication in very limited areas. And 5th century BC. The era of pigeon mail. During this time, messages attached to pigeons and sent to their destination. Due to their visiting ability, pigeons were able to return to their territory when released.
4th century BC. Aeneas Tacticus invented his system of hydraulic semaphores. This type of Telecom BPO Service proved very useful during the First Punic War. As the years passed, further innovations made in the way we communicate. Finally, in 1876 Alexander Graham Bell invented the telephone. Telephones enabled electronic voice, allowing people to communicate with each other even when they were far away. In 1896, wireless communication using radio waves began. In late 1927, the first practical television set introduced, broadcasting monochromatic motion pictures.
After years of experimentation, research and refinement, color broadcasting is now available in most developed countries. Cell phones introduced in 1973 and the first cellular network invented in 1981. Then, in 1983, the arrival of the Internet welcomed. Since then, there has been rapid progress in this area. Today, with the advent of smart devices, people crave to consume large amounts of data and expect higher bandwidth, consistent service, and lower latency. Therefore, telecommunications carriers are currently trying to differentiate themselves from other companies by providing services that increase customer satisfaction.
New technology trends in telecommunications
Given the hyper-connected age, competitive challenges, and rising customer expectations, it’s no secret that the following telecom industry technology trends are now a must. Let’s take a look at some of the disruptive technology trends that will help carriers expand their revenue streams, become more competitive and thrive during this time.
Huge data analytics
Carriers are struggling to improve their bottom line and increase customer satisfaction like never before. The hyper connected era has made things even worse for these BPO Companies. However, big data can help these carriers solve the problem. Telcos can collect customer support call recordings, social media conversations, and network traffic to understand their customers’ emotions and intentions. Insights gained through big data analysis used to respond as quickly as possible. For example, collecting social media information helps businesses understand whether their customers are satisfied with their services.
If not, it helps companies make informed strategic decisions to modify their services. Additionally, organizations can gain insight into whether customers are not interested in continuing service plans. Such cases can have a negative impact on business growth. Thus, businesses can connect with their customers and serve them according to their preferences. Using big data analytics, marketing departments can modify campaigns to improve customer service while generating more profit.
Robotic process automation
Robotic Process Automation (RPA) enables carriers to reduce operating costs, increase operational efficiency and accuracy, and improve the overall customer experience. AI-powered software robots have now reached a level of sophistication that allows them to perceive, analyze and understand specific situations. For example, RPA can interpret and understand the context of an email and decide what action to take. Situations where RPA can provide the necessary assistance handle by the tool itself. RPA leaves more complex work to humans. Whether it’s email communication, reporting, data distribution, invoice processing, or any other back office task, RPA can do it all efficiently and accurately.
Chatbots
Large telecommunications companies do business with huge customer bases. Managing and serving such a large user base is no easy task for obvious reasons. Therefore, the telecom company must maintain his 24/7 support service. Impatient customers expect phone companies to resolve their concerns and problems as quickly as possible. In this regard, chatbots can be very helpful for these Telecom BPO Service. Also considered one of the best information-gathering tools, chatbots can provide 24/7 support to your customers. Doubts, additional support needed, and questions can be easily handled by a chatbot without human intervention. Chatbots don’t get tired and don’t need breaks, so they can provide uninterrupted service to their customers. Additionally, chatbots can also drive cost savings.
Block chain
Telecom BPO service involve multiple entities and stakeholders managing complex transmission-related activities. Involvement of multiple stakeholders can raise transparency issues. Blockchain can solve all controversies and trust issues related to transparency of activity. The decentralized, immutable and tamper-proof nature of blockchain inspires trust in all the use cases it offers. This enables smooth transactions and business operations for various key stakeholders. For example, telecommunications companies can use blockchain for identity management. All customer information can be recorded on the blockchain network. Data stored on blockchain technology is encrypted and locked, making it safe and tamper-proof. As telecom companies continue to face fraud and hackers, blockchain could be an effective solution to these problems.
