QuickBooks Error H505 | An Easy Troubleshooting Guide

QuickBooks is amongst one of the most popular locally installed accounting software. Businesses, accountants, and entrepreneurs highly prefer it. It has gained immense popularity due to its wide range of features and services. The only drawback of local installation is that it makes the software vulnerable to errors. Configuration issues are the primary reasons that trigger such errors. QuickBooks Error H505 is one such issue that QuickBooks Desktop users might come across. In this blog, we will discuss every bit of the Error H505 ranging from its causes, symptoms to the troubleshooting steps required to resolve the error. So, stay tuned!

Struggling with Intuit Error Code H505? Don’t worry! The experts of QuickBooks Error Solutions are available round the clock to assist you with your queries. Dial our Toll-Free Number 1.855.738.2891.

Why Do I See QuickBooks Desktop Error H505?

QuickBooks Error H505 frequently occurs when the user tries to switch between single-user and multi-user mode on QuickBooks Desktop. Therefore, the application cannot establish a connection with the server. Only a single system can act as the server that is hosting QuickBooks company file in the multi-user mode. The users who are trying to access company files on the server might encounter the error due to incorrect configuration or network issues. Here, we have listed some of the primary reasons that lead to error code H505:

1. It may take place due to incorrect or damaged. ND files.
2. QuickBooksDBXX and QBCFMonitor services are not in a functional state.
3. The user cannot find the server IP address.
4. The Error H505 takes place due to improper hosting configuration.
5. At times, it may trigger if the hosting mode is turned off on the server.
6. Incorrect firewall settings configuration can result in the error code.
7. Any issue with DNS settings can lead to QB error H505.

How To Identify QuickBooks Hosting Error H505?

When the error takes place, an error message displays along with the error code in a pop-up message box. Apart from this, users can experience any of the below-listed symptoms.

1. You will not be able to work in multi-user mode.
2. The user cannot open the QuickBooks company file on the server.
3. When the error occurs, QuickBooks application crashes.
4. Due to QuickBooks Error H505, all open windows and input methods might become unresponsive.
5. The QuickBooks application freezes for a long time before throwing an error message.

How To Fix Error Code H505 In QuickBooks?

You can fix QB Error code H505 by diagnosing the issues that restrict multi-user connection to the server that hosts company files. Follow the below-mentioned steps to identify the possible causes and appropriate resolution methods to eliminate the error. Let’s have a glimpse:

Step 1: Make sure to have only one server with Multi-User Access

1. At first, you need to identify that all the computers on the network display QuickBooks Error H505.
2. Besides, you must make sure that the option ‘Host Multi-User Access’ is available in all the computers. If you come across a computer that displays the option ‘Stop Hosting Multi-User Access’, click on it to disable the feature.
3. In the end, proceed to the server that is hosting the QuickBooks company file. Also, make sure that it has the ‘Host Multi-User Access’ option enabled.

Step 2: Replace Company File Folder

If you have correctly configured the server, then, the chances are that the issue is with the company file.

1. In the first place, you have to create a new folder on the host computer. Further, move the contents to the newly created folder with full permissions.
2. Afterwards, create the .qbw file in the multi-user mode.
3. At last, verify if you can access the company file from all systems across the network.

Step 3: Verify The Windows firewall configuration

At times, firewall settings may interfere with the file access that you need to operate QuickBooks in the multi-user mode. Follow the steps below to manage the windows firewall settings on the computer throwing the QuickBooks Error H505.

1. Firstly, look for Firewall Settings in the Control Panel.
2. Then, go to ‘Allow a Program through Firewall.’
3. Next, you need to add QuickBooks to the list.
4. To end the process, restart the computer to apply the changes.

If the issue is not in the firewall, then, you must configure the ports correctly.

1. To begin, click on the Advanced Settings in the Firewall Settings.
2. Then, you need to add a ‘New Rule’ in ‘Outbound Rules’ and ‘Inbound Rules’.
3. Further, add the appropriate local ports for QuickBooks Desktop.
4. At last, you must turn on the Network Discovery option.

Step 4: Confirm if the services are running

If QuickBooks services are not in a functional state, you won’t be able to access the QB files. Therefore, make sure that you find the server name on each computer.

1. Enter services.msc in the Run dialog box that appears on the screen and open the Task Manager.
2. Click on Open Services and search for QuickbooksDBXX. Here, XX denotes the version of QuickBooks Server Manager.
3. Then, double-click the service name.
4. Further, you need to select Automatic for the Startup type in Properties. Make sure that the status of the service is either Started or Running.
5. You need to select Restart the Service for both First, second and Subsequent failures in the Recovery tab.
6. Additionally, you may repeat the process for QBCFMonitorService.

Step 5: Edit Windows host file

We all know that QuickBooks relies on Windows to function. Thus, there is a remote possibility that any alterations in the Windows file can help you recover from the QuickBooks Error H505.

1. You need to use the Command Prompt displayed on the server to execute the “ipconfig /all” command after you open the Run box on the server.
2. Now, open the Hosts file with Notepad from any of the below-mentioned options. It solely depends on the version of Operating System:
   • C:\Windows\System32\Drivers\Etc
   • C:\Windows\System32\Drivers\Etc
3. At last, you need to add all the IP addresses of the computers with QuickBooks Desktop installation on the network.

A Better Alternative For QuickBooks Errors!

We hope that this blog has helped you to know the significant troubleshooting steps that you may implement to get rid of QuickBooks Error H505. If you face any issue while following any of the steps mentioned above, feel free to get in touch with us. All you need to do is, dial our Customer Helpline Number 1.800.579.0391. We are a call away to assist you with the best.

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