YoSeveral elements contribute to making a company a reliable brand name. One of these is the ease with which customers can connect with the business.
Connectivity and accessibility are no longer a concern in the world of FinTech today. The reason behind it is the on-demand access to the internet. It includes payment services such as online wallets and UPI, and financial instruments such as digital loans and digital cards. There is also an increasing inclination among customers to transact online, thanks to the pandemic. In fact, a loan is just a click and five seconds away for a customer in need. As millions of customers transact online, customer experience and trust also become increasingly important. Hence, FinTech companies must ensure they always connects with potential and current customers.
One of the most cost-effective ways of ensuring that customers are always connected to a FinTech company is by adding a toll-free number to the communications suite. Toll-free numbers are an indispensable asset that helps a company deliver round-the-clock service to customers, enabling seamless communication and helping to grow the business over time.
Role of toll-free numbers in the FinTech industry
Since they are toll-free, customers do not have to incur charges to contact a business, making FinTech companies look approachable and increasing the likelihood of customers connecting with them. Toll-free numbers also offer a quick query resolution channel, where customers can review a company’s services or products.
Due to their inherent advantages, toll-free numbers have immense potential to serve the needs of the FinTech industry. This industry caters to the needs of diverse stakeholders, right from individuals looking for loan instruments and insurance, applying for credit, transacting on phones through online wallets, and trading in the equity markets. A toll-free number can help provide additional services, apart from resolving customer queries, which include:
- Informing customers about a FinTech company’s products: Clarifying and routing customer queries about products such as loans, insurance, wallets, perks associated with products, etc. If integrated with an Interactive Voice Response (IVR) system, it guides them to the correct department.
- Grievance redressal: With disputes related to money, customers demand for urgent redressal of grievances. A toll-free number provides customers an instant query resolution mechanism for instances of incorrect debits, cards lost, incorrect funds processed, etc.
- Sending important alerts to customers (such as payment reminders, missed deadlines, etc.) through outbound calling solutions
Toll-free solutions enable the FinTech sector to function while catering to the needs of all stakeholders. As a result, they are seamlessly connecting with each other. They also offer operational efficiencies to the company through varied benefits, such as:
- Improved customer experience: Customers always have a channel to connect, making the brand look professional and increasing user confidence and trust.
- Boost employee productivity: The incoming calls to a toll-free number always routes to the right department, saving them the effort of manually routing calls to the relevant personnel. Clients only require one number to connect customers to the right stakeholder or department.
- Improved staff training and performance management: Conversations held over a toll-free number can be recorded and saved to check for potential flaws in the delivery of customer support. These can be fixed proactively and used to improve training given to customer support personnel.
- Auditing and insights for improvement: Thanks to analytics for toll-free calls, FinTech companies can analyze call data, including the number of received calls and missed calls, customer locations, etc. These insights can help improve business decisions and identify new opportunities and areas of improvement for a company.
If you are analyzing your toll-free needs, look no further than Knowlarity. We are a cloud communication company. Leading companies use our solutions globally to collaborate, communicate, and increase ROI through executive insights. It helps improve business decisions. More than 6000 enterprises located across more than 65 countries across multiple industries trusts Knowlarity. We are also one of the leading toll-free service providers in India. We help our clients realize the full potential of business communication. Through automation and minimal investment, SMBs, startups, and enterprises can drive greater call management efficiency and scale-up. You no longer have to worry about downtime or investment. We can help you get set up instantly. Give us a call at 1800-1020-340 today.
